Have successfully completed Australian year 12 or equivalent
Are at least 18 years old at the date of course commencement
Have a suitable level of language, literacy and numeracy (LLN), to complete course requirements
All the students commencing this course are required to complete an LLN test on the orientation day to assist Strathfield College to identify student’s needs for additional support during their study with Strathfield College.
For dedicated students with aspirations for a rewarding hospitality career, this course in hospitality management offers valuable learning combined with practical experience and skills.
The course will give you a broad understanding of hospitality and allow you to explore theoretical concepts so you stand out for your expertise. You’ll learn concepts and skills as broad as business operations, human resources, legal knowledge and service quality, preparing you to enter a management position.
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Course Structure
NAME
Manage diversity in the workplace
Manage Finances
Manage operational plan
Develop and implement a business plan
Develop and manage quality customer service practices
Research and comply with regulatory requirements
Lead and manage people
Recruit, select and induct staff
Monitor staff performance
Monitor work operations
Establish and conduct business relationships
Develop and implement marketing strategies
Establish and maintain a work health and safety system
Manage meetings
Make a presentation
Process payroll
Manage employee relations
Design and produce business documents
Develop and use complex spreadsheets
Profile the market
Manage risk
Develop workplace policy and procedures for sustainability
Source and use information on the hospitality industry
Work effectively in hospitality service
Provide visitor information
Provide lost and found services
Manage conflict
Interpret financial information
Use hygienic practices for food safety
Roster staff
Coordinate production of brochures and marketing materials
Coordinate marketing activities
Identify hazards, assess and control safety risks
Area Manager or Operations Manager
Cafè Manager
Club Secretary or Manager
Executive Chef
Executive Housekeeper
Executive Sous Chef
Food and Beverage Manager
Head Chef, Motel Manager
Room Division Manager
OSHC: 530 ($) AUD per year
