Have successfully completed Australian year 11 or equivalent
Are at least 18 years old at the date of course commencement
Have a suitable level of language, literacy and numeracy (LLN), to complete course requirements
All the students commencing this course are required to complete an LLN test on the orientation day to assist Strathfield College to identify student’s needs for additional support during their study with Strathfield College.
For dedicated students with aspirations for a rewarding hospitality career, this course in hospitality management offers valuable learning combined with practical experience and skills.
The course will give you a broad understanding of hospitality and allow you to explore theoretical concepts so you stand out for your expertise. You’ll learn concepts and skills as broad as business operations, human resources, legal knowledge and service quality, preparing you to enter a management position.
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Course Structure
Manage diversity in the workplace
Manage operational plan
Enhance customer service experiences
Develop and manage quality customer service practices
Manage conflict
Manage finances within a budget
Prepare and monitor budgets
Research and comply with regulatory requirements
Roster staff
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and Monitor Work Health and Safety Practices
Manage meetings
Make a presentation
Process payroll
Design and produce business documents
Profile the market
Manage risk
Develop workplace policy and procedures for sustainability
Source and use information on the hospitality industry
Work effectively in hospitality service
Interpret financial information
Use hygienic practices for food safety
Recruit, select and induct staff
Monitor staff performance
Develop and implement marketing strategies
Identify hazards, assess and control safety risks
Banquet or Function Manager
Bar Manager, Cafè Manager
Chef de Cuisine
Chef Pâtissier
Club Manager
Executive Housekeeper
Front Office Manager
Gaming Manager
Motel Manager
Restaurant Manager
Sous Chef
Unit Manager
Catering Operations Manager
OSHC: 530 ($) AUD per year
