Year 11 or equivalent certificate of senior secondary education.
Recommended English Level: IELTS 5.5 (If the level of English is insufficient, a suitable course can be arranged.)
Our Travel & Tourism courses have been developed according to the requirements of the Tourism, Travel and Hospitality Training Package (SIT) and have been approved for delivery by the Australian Skills Quality Authority (ASQA). They are nationally recognised qualifications within the Australian Qualifications Framework (AQF).
STUDY PATH
Training is delivered in stages which correspond to AQF Levels IV-VI. The preferred pathway for a qualification is for students to complete the requirements of the previous level qualification before progressing to the next level – thereby achieving more than one qualification. Applicants without the previous level qualification will be considered if they have relevant qualification and/or vocational experience. We aim to equip our graduates with the necessary skills and knowledge to enable them to successfully satisfy the demands of the workplace.
COURSE DELIVERY & ASSESSMENT METHODS
Delivery and assessment strategies are selected to reflect the nature of the elements and performance criteria of the competency together with the needs and learning style of the participants. Qualifications are delivered over 15 hours of face-to-face and 5 hours of online learning per week. Assessment methodology may include but is not limited to: observation, project/report, case study, role play, exercises, activities; and written/oral tasks including multiple choice, questions and answer, essays, true/false and presentations
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Certificate IV in Travel and Tourism
Cultural Sensitivity
Show social and cultural sensitivity
Computer Reservations
Process reservations
Process travel-related documentation
Use a computerised reservations or operations system
Fares and Ticketing
Source airfares for domestic flights
Construct normal international airfares
Construct promotional international airfares
Client Relations
Manage conflict
Coach others in job skills
Implement and monitor work health and safety practices
Australian & International Destinations
Provide visitor information
Access and interpret product information
Provide advice on international destinations
Provide advice on Australian destinations
Customer Service
Enhance customer service experiences
Finance
Interpret financial information
Travel Agency Operations
Source and use information on the tourism and travel industry
Sell tourism products and services
Prepare quotations
Diploma of Travel and Tourism Management (SIT50116) has a total duration of 6 terms / 54 college weeks.
Students must complete the Certificate IV in Travel and Tourism (SIT40116) before progressing to Diploma of Travel and Tourism Management (SIT50116).
** Advanced Diploma of Travel and Tourism Management (SIT60116) has a total duration of 8 terms / 72 college weeks.
Students must complete both Certificate IV in Travel and Tourism (SIT40116) and the Diploma of Travel and Tourism Management (SIT50116) before progressing to Advanced Diploma of Travel and Tourism Management (SIT60116).
Vocational / Employment Outcome: Account, Product, Marketing and Senior Operation Coordinator, Assistant Manager, Operations Supervisor, Promotions Officer, Reservations Sales or Call centre Supervisor, Sales Coordinator and Executive
OSHC: 530 ($) AUD per year
