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Engineering and Technology
Diploma in IT Technical Support
Diploma in IT Technical Support

Diploma in IT Technical Support

  • ID:ICA640003
  • Level:2-Year Undergraduate Diploma
  • Duration:
  • Intake:

Fees (NZD)

* Textbooks

Estimated Total/program:
Apply
60
Accept letter
100
Visa
20
Fly
1

Admission Requirements

Entry requirements

For this programme, you will need the following:

  • Students must be 16 years and over
  • 48 credits at NCEA Level 2 including 12 credits in English or Maori; OR
  • The New Zealand Certificate in Information Technology Essentials (Level 4); OR
  • A relevant qualification at NZQF Level 3 or above; OR
  • Equivalent. 

English requirements

If English is not your first language you will also need one or more of the following:

  • Academic score of 5.5 with no band score lower than 5.0, Score of 46 (with a writing score of 14), Score of 550 (with an essay score of 5 TWE), B2 First or B2 First for schools with a score of 162. No less than 154 in each skill;, Level 4 (Academic), PToE (Academic) score of 42 with no band score lower than 36

 

Course Information

This programme will prepare learners with the necessary knowledge and skills for a career in the Information Technology (IT) technical support. The learners will acquire broad vocational knowledge and practical skills, with an in-depth understanding of core and technical IT concepts.  Upon completion, the graduates will be able to monitor and maintain the computer systems and networks within an organisation in a technical support role. Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to demonstrate appropriate professional ethics and practices independently or as a part of a team.

The program aims to outcome graduates who are ready to be launched in the global and New Zealand’s information technology industry. The graduates will have the following technical and core IT skills:

  • Select, install and configure IT hardware and systems software to meet organisational requirements.
  • Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
  • Configure and administer systems and applications to meet typical organisational IT support requirements.
  • Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.
  • Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
  • Identify common issues related to IT security and apply a range of solutions.
  • Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
  • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
  • Apply the fundamentals of interaction design concepts and practice to enhance interface design.
  • Apply the principles of software development to create simple working applications.
  • Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
  • Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role.
  • Use problem-solving and decision-making techniques to provide innovative and timely Information Technology outcomes.

The programme consists of eight (8) papers:

  • 1. Computer Hardware and Operating Systems
  • 2. Data Communication and Computer Networks
  • 3. Systems Administration
  • 4. Database Design and Administration
  • 5. Web Design Fundamentals
  • 6. Programming Principles
  • 7. IT Security and Professional Practice
  • 8. IT Project

More info: click here

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Pre Courses

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Pathway Courses

 

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Career Opportunity

Career Opportunity

Graduates are prepared for employment at an entry level in:

  • IT Technical Support
  • IT Help Desk Support
  • IT Services Support
  • IT Technician
  • Network support

This programme can lead to further study pathway either at a degree level qualification OR a higher level diploma programme.

Ability to settle

Overseas Student Health Cover

Overseas Student Health Cover: 700 NZD per year

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