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Diploma of Community Services (Case Management)
Diploma of Community Services (Case Management)

Diploma of Community Services (Case Management)

  • ID:APSI610005
  • Level:1-Year Diploma
  • Duration:
  • Intake:

Fees (AUD)

Estimated Total/program:
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Admission Requirements

Entry Requirements

  • Australian Professional Skills Institute is CRICOS registered (CRICOS Provider Code 03255G). All students must be over 18 years of age before they can commence this course at APSI.

  • For direct entry into Diploma level courses, students must have completed a minimum of Year 12 schooling or equivalent or to be a mature age student (20 years of age and above) with relevant work experience.

  • Students who have not completed Year 12 are permitted to study a certificate-level course at APSI prior to the diploma.

English Requirements

Students need to demonstrate they have proficiency in English before a place can be offered. If an international student does not have any current IELTS score or any recognised English language result, they are required to take an English language test administered by APSI*.

The minimum entry level of English proficiency for all APSI courses is the equivalent of Academic IELTS 5.5 with no individual band less than 5.0. English tests are only valid for 2 years.

The following English language tests are recognised and accepted by Australian Professional Skills Institute:

English Language Test Name and Scores, Entry level for APSI

  • IELTS (Academic) overall:  5.5,  with no individual band less than: 5.0

  • IELTS (General) overall: 6.0, with no individual band less than: 5.5

  • TOEFL paper based, 527

  • TOEFL internet based, 46

  • Cambridge English Advanced, 162

  • Pearson PTE Academic, 42

Course Information

Community Services is a diverse, exciting and rapidly growing industry which offers graduates choices of a highly satisfying career with fantastic opportunities for long term employment in Australia.

If you are passionate about helping those in need in the community, you can decide on the field you are most passionate about and be empowered to become involved in the management of the service delivery.

The skills and knowledge gained from this qualification will empower you to work in a variety of position in the community and enrich the lives of individuals with varied needs. You can select to work in a variety of services such as disability, aged care, social housing, youth, disadvantaged diverse groups or aboriginal support.

This qualification enables students to assist clients in accessing their community, or offering assistance to clients with complex needs while maintaining a dignified and independent lifestyle. Our experienced trainer will guide you through a number of techniques in order to provide a client with a holistic approach to well-being. At the end of the course, students are required to complete 200 hours of work placement, which will provide students with valuable practical experience and to build upon the skills and knowledge learnt throughout the course.

You will gain skills that may support and improve the lives of your clients as well as develop the skills of your staff, which could range from overseeing the care of people with complex needs, providing support when clients experience losses and grief, advocating for vulnerable people, supporting staff in the workplace through planning and monitoring services and working with people from vastly diverse backgrounds.

In this course you will learn how to:

  • Communicate effectively with and advocate on behalf of clients

  • Apply counselling techniques

  • Work effectively with diverse clients on one-on-one or in groups

  • Apply all aspects of case management

  • Implement community development strategies

  • Understand the impacts of sociological factors on clients

CRICOS Course Code: 090832C

​More info: Click here

Units of Competency

This course consists of 16 units of competence with 8 core units and 8 elective units as listed below:

Unit Name

  • Develop and implement service programs

  • Develop workplace communication strategies

  • Analyse impacts of sociological factors on clients in community work and services

  • Manage and promote diversity

  • Manage legal and ethical compliance

  • Facilitate workplace debriefing and support processes

  • Reflect on and improve own professional practice

  • Manage work health and safety

Elective Units,

  • Access co-existing needs

  • Coordinate complex case requirements

  • Develop, facilitate and review all aspects of case management

  • Provide case management supervision

  • Develop and maintain networks and collaborative partnerships

  • Facilitate the empowerment of older people

  • Facilitate the interests and rights of clients

  • Coordinate services for older people

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Pre Courses

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Pathway Courses


Upon completion of Certificate III in Disability, students can continue to study Certificate IV in Aged Care followed by Bachelor of Science (Nursing) from Edith Cowan University. Please check with student services at Australian Professional Skills Institute for further details

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Career Opportunity

Career Opportunity

  • Community Services Worker

  • Assistant Community Services Worker

  • Accommodation Support Worker

  • Family Support Worker

  • Welfare Worker

  • Community Support Worker

  • School Support Officer (working with children with disabilities)

  • Community Access Coordinator

  • Care Team Leader

  • Residential Aide

  • Pastoral Care Counsellor or Manager

  • Community Care Manager

  • Case Coordinator, Worker or Manager (Disability or Community Services)

Ability to settle

Overseas Student Health Cover

OSHC: 530$ per year

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