About the Program
Today's office is a dynamic place to work with global networking, communication and work flows becoming increasingly complex and challenging. In order to ensure the efficiency of the organization, employers depend on office administrators to provide effective clerical support to all levels of management. They need staff with exceptional computer skills and organizational skills and specific business skills such as bookkeeping, customer service and document processing. In this one-year certificate program, students develop the necessary technical, organizational and interpersonal skills that will enhance their role as an effective member of the office team. With a wide variety of hands-on practical experience and creative thinking skills, graduates are fully trained to meet the demands of today's challenging work environment.
Program Outcomes
Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
Schedule and coordinate tasks, within specific deadlines and according to set priorities.
Receive, process and distribute communications in the workplace to assist the flow of information.
Operate and provide support related to the use of office equipment and technologies.
Locate, file and retrieve documents and records from a variety of electronic and paper sources to support daily office operations.
Record basic financial information using established document formats, procedures and accounting software.
Produce routine business documents using available technologies and established standards and formats.
Use interpersonal and client service skills to respond to diversity and to support the vision and mission of the organization.
Compile resources as well as services to prepare summary reports.
Select and use information technologies to support communication with internal and external stakeholders.
Assist in the organization and coordination of meetings and travel arrangements.
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Level 1
Course Details
Document Processing
ADMN1305
College Reading & Writing Skills
COMM1085
Spreadsheets
COMP1080
Presentation Software
COMP1355
Word Processing
COMP1913
Conestoga 101
CON0101
Foundations of Business Math
MATH1820
Electives: General Education
Student must pass 1 Course(s), selected in the Student Portal from available course options
Level 2
Course Details
Bookkeeping for Office Settings
ACCT1060
Office Procedures I
BUS1095
Career Success
CDEV1830
Fundamentals for Effective Written Communication
COMM1410
Advanced Spreadsheets
COMP1139
Advanced Word Processing
COMP1908
Administrative Officers
Executive Assistants
Administrative Assistants
Health Information Management Occupations
Records Management Technicians
General Office Support Workers
Receptionists
Data Entry Clerks
Desktop Publishing Operators and Related Occupations
Accounting and Related Clerks
Payroll Administrators
Banking, Insurance and Other Financial Clerks
Correspondence, Publication and Regulatory Clerks
Survey Interviewers and Statistical Clerks
Other Customer and Information Services Representatives
Health Insurance - $500
