About the Program
In this two-year diploma, students develop the medical base of knowledge, technical and administrative skills and professional communication expertise required to take on more progressive responsibilities in today's increasingly complex and dynamic health care environment.
With a strong emphasis on problem solving, hands-on application and critical thinking, the Health Office Administration program prepares graduates to confidently assume administrative positions integral to the success of health care organizations. Coursework in medical and dental office management, hospital unit administration, insurance practices, and medical transcription, coupled with current business computing applications, bookkeeping, and office management procedures ensure that graduates are in-demand in a wide variety of health care settings.
In addition to participating in health office simulations, students will have the opportunity to consolidate their skills in the fourth semester of this program in a seven-week (minimum 245 hour) unpaid work placement in a local health care organization.
Program Outcomes
Coordinate the completion of administrative and non-invasive clinical tasks and workflow using integrated health care knowledge and skills to meet deadlines and priorities in a variety of health care settings.
Assess and respond to patient needs specific to the hospital context within scope of practice, incorporating awareness of medical priorities, availability of resources and attention to detail.
Create and maintain health information to ensure compliant, confidential, secure, accessible and organized records and documents in health care settings.
Integrate health care terminology and anatomy and physiology concepts to interpret and transcribe health care documents proficiently in support of client care.
Create, edit and produce business and health care documents, correspondence and reports accurately and proficiently using appropriate technologies and applications.
Incorporate therapeutic communication skills and strategies in interactions with diverse clients, families, colleagues, the community and other members of the health care team.
Produce accurate and timely financial and client billing records for a variety of health office environments through completion of the billing cycle ensuring compliance with external and internal regulatory requirements.
Compile information from a variety of sources to produce educational documents and provide basic health care information to support positive client outcomes.
Demonstrate professional conduct which adheres to current legislation, professional standards and expectations of the health care community.
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Level 1
Course Details
Introduction to Health Care Delivery Systems
ADMN1030
Health Care Terminology
ADMN1045
Essentials of Anatomy and Physiology
ADMN1055
Medical Office Administration 1
ADMN1135
Fundamentals for Effective Written Communication
COMM1410
Business Computing Applications I
COMP1056
Conestoga 101
CON0101
Level 2
Course Details
Bookkeeping for Office Settings
ACCT1060
Communication in Health Care
ADMN1070
Transcription 1
ADMN1100
Dental and Wellness Office Administration
ADMN1340
Presentation Software for Health Administration
COMP1482
Medical Office Administration 2
COMP1603
Level 3
Course Details
Transcription 2
ADMN2110
Office Procedures for Health Administration
ADMN2260
Hospital Unit Administration 1
ADMN2270
Data Analysis and Advanced Functions
COMP1003
Electives: General Education
Student must pass 2 Course(s), selected in the Student Portal from available course options
Level 4
Course Details
Transition to the Health Office
ADMN2165
Hospital Unit Administration 2
ADMN2280
Field Placement (Health Office Administration)
FPLT2130
Safety in the Workplace
OHS1320
Electives: General Education
Student must pass 1 Course(s), selected in the Student Portal from available course options
Managers in Health Care
Supervisors, General Office and Administrative Support Workers
Supervisors, Library, Correspondence and Related Information Workers
Administrative Officers
Executive Assistants
Medical Administrative Assistants
Health Information Management Occupations
General Office Support Workers
Data Entry Clerks
Correspondence, Publication and Regulatory Clerks
Other Customer and Information Services Representatives
Health Insurance - $500
