Ontario Secondary School Diploma (OSSD), or equivalent, or a mature applicant
English: Grade 12 C or U, or equivalent course
Mathematics: Grade 12 C or U, or Grade 11 U or M, or equivalent course
CAEL CE and CAEL online, Minimum 60
Cambridge English Exams (B2 First/FCE, C1 Advanced/CAE or C2 Proficiency/CPE), Minimum 169 with no skill below 162
Duolingo, Minimum score 105 to 110
IELTS Academic, Minimum 6.0 with no skill below 5.5
PTE Academic, Minimum score 58
TOEFL iBT (including MyBest TOEFL and Home Edition), Minimum 80 with no skill below 20
TOEFL Revised Paper Delivered, No skill below 20
This two-year diploma program equips you to succeed in the growing front–line client service areas of Canada's banking, insurance and investment sectors. You will learn about fundamental business principles and practices as well as specialized courses in financial planning, contact centre operations, mortgage lending and mutual funds.
Skills
Throughout this program you will develop the following skills:
The collection, analysis and synthesis of information and products for clients
Integrated insurance solutions
Mortgage brokerage industry
Call centre technology
Developing and implementing financial strategies
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Semester 1: Offered in Fall
ACC106, Accounting I
BAM101, Introduction to Business Administration
COM101 or COM111, Communicating Across Contexts or Communicating Across Contexts (Enriched)
ISC100, Introduction to Seneca Studies
MBF100* or MBF101*, Mathematics of Business and Finance or Mathematics of Business and Finance
Semester 2: Offered in Winter
ACC212, Financial Analysis
FCS240, Foundations of Customer Service
MRK108, Introduction to Marketing
OBR250, Organizational Behaviour
SOC270**, Interpersonal and Intercultural Communications
plus: General Education Course
Semester 3: Offered in Fall
BUS400, Business Economics
CAP500, Career Planning
EAC394 or EAC594, Effective Business Writing or Business Communications for the Digital Workplace
MAP100, Mortgage Agent Program
RFC121, Introduction to Financial Planning and Economics
SMS202, Business Computer Applications
plus: General Education Course
Semester 4: Offered in Winter
CIP011, Principles and Practices of Insurance
MGS350, Management Studies: Canadian Business Law
RFC127, Call Centre Operations
RFC128, Canadian Investment Funds
RFC223, Ethics and Marketing of Financial Products
plus: General Education Course
* Students will be placed in the appropriate level of mathematics depending on their math skills assessment results. Students who are placed in MTH158: Introduction to Mathematics (Algebra) will be required to complete this course before taking MBF100.
** This course will not fulfil a General Education requirement.
Note: The following course will also not fulfil a General Education requirement: ECN550.
When you graduate from this program, these are the types of career options that you can explore:
Outbound and inbound customer service officer
Retail banking officer
Customer service representative
Mortgage specialist
Insurance consultant
Health Insurance $807.49CAD
