There is no minimum qualification required for entry into this course
18 years of age
English Language – IELTS 5.5 or higher with a minimum of 5.0 in each band or equivalent
This course will provide you with substantive insights into the management challenges facing destinations and operators. It will show you the proper steps to follow for research-informed resolutions. The course comprises seven modules, with each module co-delivered by two or more expert academics. Developed in partnership with Tourism and Events Queensland, the statutory marketing authority for tourism in Queensland, several modules have been shot on-location across Queensland’s premier tourism destinations. The course features case studies of leading tourism and hospitality companies and interviews with prominent industry professionals. In addition, you'll hear from public sector officials representing government, peak industry bodies, destination management and marketing organisations, hotels and resorts, attractions, tour operators, transport and local communities.
CRICOS CODE: 093926F
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Course Structure
Manage diversity in the workplace, Core
Source and use information on the tourism and travel industry, Core
Enhance customer service experiences, Core
Develop and manage quality customer service practices, Core
Manage conflict, Core
Interpret financial information, Core
Manage finances within a budget, Core
Prepare and monitor budgets, Core
Lead and manage people, Core
Monitor work operations, Core
Establish and conduct business relationships, Core
Implement and monitor work health and safety practices, Core
Profile the market, Elective
Research and share general information on Australian Indigenous cultures, Elective
Research and analyse tourism data, Elective
Access and interpret product information, Elective
Sell tourism products and services, Elective
Provide advice on Australian destinations, Elective
Provide visitor information, Elective
Show social and cultural sensitivity, Elective
Develop, implement and monitor the use of social media in a business, Elective
Coach others in job skills, Elective
Recruit, select and induct staff, Elective
Direct entry to Australian universities and private higher education providers
Southern Cross University
Bachelor of Business in Hotel Management Course length: 2.5 years only with 0.5 year credit exemption
International corporate travel consultant
Travel consultant
Reservation sales agent (tour operator)
Reservation sales supervisor (travel)
Senior retail travel consultant
Travel agency manager
Senior manager (travel agency)
OSHC: 530 ($) per year
