Ontario university or college degree or college diploma or equivalent
Applicants with an equivalent combination of partial postsecondary and/or three to five years related work experience may be considered for admission. A relevant resumé and references must be provided.
CAEL CE and CAEL online, Minimum 70 (Writing no less than 60)
Cambridge English Exams (B2 First/FCE, C1 Advanced/CAE or C2 Proficiency/CPE), Minimum 176 with no skill below 169
Duolingo, Minimum score 125 to 130
IELTS Academic, Minimum 6.5 with no skill below 6.0
PTE Academic, Minimum score 60
TOEFL iBT (including MyBest TOEFL and Home Edition), Minimum 88 with no skill below 22
TOEFL Revised Paper Delivered, No skill below 22
This eight-month graduate certificate program is designed to provide you with leadership skills to support the global hospitality service economy. You will be able to respond to the shift in global economic and business management practices from product to service. An emphasis is placed on recognizing new opportunities and developing new service categories and market segments while supporting the implementation of organizational change.
Skills
Throughout this program you will develop the following skills:
Service design, delivery and experience
Business processes
Competitive global systems
More information:click here
Semester 1
GBD110, Services Marketing
GBD120, Service Leadership Strategy
GBD130, Global Business Communications, Ethics and CSR
GBD160, Integrated Project / Field Work I
GBD205, Data Analytics and Finance
MKM915, Digital Marketing
OPR725, Project Management
Semester 2
GBD250, Integrated Project II / Field Work II
GSL200, Competitive Global Business Strategies
GSL225, Leadership in Change Management
GSL250, Evaluating and Measuring Service Strategies
GSL275, Leading Global Business
GSL300, New Venture Creation and Innovation
MGM721, Seminar in Decision Theory
WTP100 or GSL350, Work Term Preparation or Leadership in Responsible and Sustainable Management (Work-Integrated Learning option only)
When you graduate from this program, these are the types of career options that you can explore:
Assistant manager – operations
Assistant manager – hotel, banquet manager
Catering sales manager
Conference services manager
Travel and tourism manager
Sales and marketing manager
You will also be able to take on projects to enhance experience, customer retention and loyalty in the hospitality and tourism industry.
Health Insurance $808CAD
