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New Zealand Diploma in Information Technology Technical Support (Level 5)
New Zealand Diploma in Information Technology Technical Support (Level 5)

New Zealand Diploma in Information Technology Technical Support (Level 5)

  • ID:MIT640015
  • Level:1-Year Diploma
  • Duration:
  • Intake:

Fees (NZD)

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Admission Requirements

Entry requirements

  • Students who have attained the age of 20 years and do not hold the minimum entry requirements for a programme will be eligible to be enrolled as a student where their previous educational, work or life experience indicates they have a reasonable likelihood of success. Students who have not attained the age of 20 years and do not hold the required minimum entry requirements for a programme may also be eligible to enrol in exceptional circumstances. Such decisions will be made by the Director/Head of School.

English requirements

  • For the minimum English language requirements refer to the requirements set out in the NZQF Programme and Accreditation Rules
  • International students will generally be required to provide evidence of English language proficiency, for this programme an IELTS General or Academic score of 5.5 with no band score lower than 5 is required.
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Course Information

Future-proof your career with skills in Information Technology (IT).

You'll learn what it takes to help businesses navigate the ever-changing IT landscape.

Learn how to solve common technical support issues and develop service management and customer service skills.

Graduates will have the skills and knowledge to work in roles such as:

  • Computer technician
  • Help desk and technical support officer
  • Entry level network administrator
  • Network engineer.

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You will need to complete the below eight courses (120 credits):

  • 501.502 IT and Team Communication (15 credits)
    • Gain an increased understanding of IT organisational and work contexts of communication, by investigating communication processes and activities in contemporary work places, while working in and facilitating a diverse team, and completing and reporting on a project.
  • 502.521 Fundamentals of Software Development (15 credits)
    • Understand the fundamentals of problem solving and software programming. You will be expected to learn how to propose solutions to simple programming problems and code them using Python.
  • 561.590 Business Information Systems (15 credits)
    • The purpose of this course is to apply and practice fundamental concepts of information systems and interaction design to support organisational processes and systems and to troubleshoot and resolve common system problems.
  • 564.532 Introduction to Databases (15 credits)
    • The purpose of this course is to develop the skills and knowledge of data modelling techniques, usability criteria and data management user interface, and to implement a transaction management database system for a simple business operation.
  • 565.586 Computer Architecture (15 credits)
    • Demonstrate an understanding of the architecture of a computer system and configure an operating system and local area network to meet organizational requirements.
  • 565.587 Computer Networks (15 credits)
    • Gain an understanding of computer networks, associated services and technologies and apply operational knowledge to configure a computer network to meet typical organisational requirements.
  • 565.588 IT Support and Services (15 credits)
    • Configure and administer systems and applications and understand service management theory to meet typical organisational IT support and service requirements.
  • 565.589 Fundamentals of System Administration (15 credits)
    • Demonstrate an operational knowledge of a network operating system and perform basic administration tasks to meet organisational requirements.
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Pre Courses

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Career Opportunity

Career Opportunity

Graduates of this diploma will have the skills and knowledge to work in roles such as computer technician, help desk and technical support officer, and entry level network administrator, network engineer, and applications support analyst roles.

Ability to settle

Overseas Student Health Cover

Health Insurance_fee: £600/year

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