Graduate Certificate in Business Analysis and Process Management

This program gives you the skills you need to improve operational efficiency, save money, and drive business value.

Things you'll do and learn

• Develop business processes to achieve organizational goals.

• Integrate appropriate technologies for analysis and development of business processes.

• Create sound business arguments, using financial and cost analysis to justify any process change.

• Use SAP enterprise resource planning software (Sheridan is a member of the SAP University Alliances program).

Innovative learning

• Case Studies: allow you to explore practical situations in a structured learning environment.

• Industry Project: As part of a small consulting team, you'll tackle a real business problem with a client company.

• Co-op: At the end of the academic portion of the program, you may apply to participate in a work term to gain further hands-on experience.

Alternative schedule

This program is delivered in a way that accommodates the schedule of working adults. You'll have three intensive one-week sessions (one each in October, December and April) where you'll attend classes from Monday to Friday, 8 a.m.–5 p.m. These intensive weeks mean you'll have fewer weekly in-class hours throughout the year. Some of the program is also presented in a convenient online format.

Additional information

Sheridan's Business Analysis and Process Management graduate certificate program is accredited by the Canadian Supply Chain Sector Council through its National Accreditation Program (the NAP).

The NAP recognizes educational offerings in supply chain-related topics that meet the Council's standards for accreditation, created with significant input from supply chain stakeholders. The standards are based on national and international best practices and principles, and include requirements for course/program needs assessment, design, development, delivery and student evaluation. As an accredited program, Sheridan's Business Analysis and Process Management graduate certificate program meets all of those standards.

The Business Analysis and Process Management graduate certificate is also affiliated with the International Institute of Business Analysts (IIBA).

The program focuses on manufacturing, supply chain, financial services and health care industries, in both the public and private sectors.

Learning Outcomes

• Develop new or improved innovative business processes from gap analysis through process design in support of a company's strategic objectives in a socially responsible manner.

• Develop business models that support a company's strategic objectives.

• Articulate the interdependence between financial and operational metrics used in value chain analysis to key decision makers.

• Appraise the impact on financial and operational performance of specific business processes/models.

• Evaluate the opportunities for business process and supply chain improvement based on current best practices across industries, as well as new breakthrough thinking.

• Analyze the key business processes that drive the value chain of an organization throughout the entire product life cycle.

• Articulate the impact of proposed changes to all major stakeholders and levels of the organization.

• Evaluate current global business issues and their impact on various enterprises.

• Identify the steps required to manage change in a practical and achievable fashion.

• Interact effectively and professionally, using influencing, communication and consultative skills across all levels and functions of businesses, in a customer-centric and ethical manner.

• Integrate appropriate information and other technologies, both existing and emerging, in developing business processes and business models.

• Deliver a project in a timely manner using project management tools and techniques.

• Work effectively on team projects and research assignments respecting the diversity to all team members.

Co-op Option

Students in this program may apply to the Co-op program during their first academic semester. Enrolment in the Co-op program is limited through an additional Co-op application process that takes place in the first semester. Students in the Co-op program are eligible to complete a Co-op work term during the 4-month term following the second semester.

Co-operative Education is a form of work-integrated learning that links classroom learning with paid or unpaid work experiences within a professional environment. Co-op work terms are related specifically to the academic studies of each student. The work terms provide an opportunity to learn by doing. You’ll apply theory to practice, develop a meaningful view of the working world, and cultivate an awareness of yourself as a professional.

Students receive in-class and 1-on-1 career education support to help prepare for the work term. The Co-op component is delivered by Sheridan’s Co-operative Education Office, which facilitates over 1800 Co-op/Internship work terms per year Sheridan-wide.