This course considers international hotel management at both operational and strategic levels and places a strong emphasis on developing the management skills and knowledge required to run a hotel. As part of the international courses you will develop an in depth understanding of the hotel industry and its place within the service sector. You will be encouraged to develop innovative solutions to real world problems and appreciate the need for delivering service excellence and exceeding customer expectations.
Input from representatives of the international hotel industry and opportunities to shadow members of the onsite hotel operations team will create a challenging environment in which you can analyse operational and strategic solutions to the running of the business. These Learning Partners will help you understand the nature and challenges of a real world business environment, preparing you to be an industry professional ready to tackle the world of work when you graduate.
This programme considers inernational hotel management at both operational and strategic level and places a strong emphasis on developing the management skills and knowledge required to run a hotel. As part of an international cohort, students will develop a holistic understanding of the the hotel industry and its place within the service sector as a whole. Students will be encouraged to develop innovative solutions to real world problems and appreciate the need for delivering service excellence and exceeding customer expectations internationally.
- Semester 1: The first semester introduces students to the international hotel management industry, considers its link to tourism and focuses on a range of operational and strategic issues that contribute to sustainable competitive advantage. Students will work on a range of live operational challenges within the hotel environment and reflect on their solutions and the implications for management.
- Semester 2: Building on the input from the first semester, students will develop their critical thinking skills and focus on several strategic considerations that impact on the success of hotel operations globally. Key areas include strategic marketing, service excellence and cross cutural management.
- Semester 2 and 3: An area of individual research will be developed into a clearly defined and evidenced dissertation that demonstrates critical thinking and research at postgraduate level. Guided by a dedicated subject specialist, students will collect, analyse and interpret a range of secondary and primary data, culminating in a 15-20,000 word dissertation.
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