Cao đẳng - Du lịch - Dịch vụ Lữ hành

Level: 01

• ENL1813H

• Communications I

• Communication remains an essential skill sought by employers, regardless of discipline or field of study. Using a practical, vocation-oriented approach, students focus on meeting the requirements of effective communication. Through a combination of lectures, exercises, and independent learning, students practise writing, speaking, reading, listening, locating and documenting information, and using technology to communicate professionally. Students develop and strengthen communication skills that contribute to success in both educational and workplace environments. 

• GEO1714

• Exploring Geography - North America

• Travel professionals require an in-depth knowledge of the popular tourist destinations in Canada, United States of America and Mexico. Students acquire the knowledge and research skills to promote tourism products and services while providing positive customer experiences for the Canadian traveler. An overview of the social, political, cultural, economic and geographic background of the countries is enhanced through in-class lectures, discussions, workshops and exercises using appropriate technologies. 

• TOU2203

• Introduction to Hospitality and Tourism

• A solid foundation in the history of the tourism industry provides the basis for effective design and promotion of tourism products and services. Students are presented with examples of tourism in their communities and around the world to promote an appreciation of the connections between tourism sectors, and highlight opportunities for career development and entrepreneurship. Through research, class discussions and the use of case studies, students apply their knowledge as they incorporate tourism products and trends into a final tourism destination presentation

• TOU2204

• Introduction to Sustainable Tourism

• Sustainable tourism recognizes the important balance between the natural, cultural, financial, labour, social and economic realities of responsible tourism management. Students focus on sustainable nature-based tourism and the development of such practices on an international scale. Students also examine tourism's relationship to the environment and the origins and development of ecotourism. Tourism geography of popular tourist destinations in Central and South America is developed

• TRV2209

• Computer Reservations I

• Clients in the travel industry require flight and fare information for both domestic and transborder travel. Students use SMARTPOINT by TRAVELPORT in a real-world environment to apply travel transactions. Students create passenger records and apply basic airline fare including tax details. Emphasis is placed on terminology, travel organizations and passenger regulations. In class exercises ensure effective and efficient operations as well as development and promotion of tourism products and services

• TRV2281

• Inclusive Tours

• Inclusive travel packages provide clients with convenient, economical travel options. Students are introduced to the travel distribution system and the role of the travel agency and the travel counsellor in the sale of the travel product. Within the context of economic sustainability, students apply basic accounting principles and evaluate operational best practices within agency settings. Through the use of appropriate technology, workshops and lectures, focus is placed on the various components of package tours, travel insurance and legal responsibilities. Students write the Travel Industry Council of Ontario (TICO) exam in order to meet the mandatory licensing requirements in Ontario. 

Level: 02

• ENL1823H

• Communications II

• Employers emphasize the need for communication skills that are effective in challenging workplace situations. Using a practical, vocational approach, students refine their writing skills, practise effective verbal communication, apply sound research skills and develop teamwork strategies in order to prepare a competitive package for the job search and interview process, to communicate negative news and persuasive messages using the indirect pattern, to create organized documents supported by research and to present clear oral messages targeted to specific audiences. A combination of lectures, exercises and independent learning activities support students in strengthening the communication skills required for success in educational and workplace environments.

• Prerequisites: ENL1813H 

• GEO1723

• Customized Vacations

• Customized vacations are an emerging trend in the travel and tourism industry. Focusing on products unique to the Caribbean, students develop fully independent tours (FIT) and various products to suit that travel market. Through the use of appropriate technology, workshops and group activities, students research, compile and present insurance, charter flight, accommodations, car rental and customs' procedure information to promote and sell customized vacations. 

• TRV2220

• Computer Reservations II

• Clients in the travel industry require fare information for both domestic and trans-border flights. Students use SMARTPOINT by TRAVELPORT in a real-world environment to apply travel transactions. Galileo Vacations allows students to research travel plans and packages to ensure client satisfaction and promote a positive customer experience. Case study exercises ensure effective and efficient operations as well as development and promotion of tourism products and services.

• Prerequisites: TRV2209

• Co-requisites: TRV2227 

• TRV2227

• Flights and Fares

• Safe and efficient domestic and trans-border travel requires in-depth knowledge of airfare principles. Students interpret and articulate airfare regulations. By applying work place processes and administration skills, students practice the procedures of ticket exchanges and refunds according to operational practices. Case studies are used to develop students' knowledge of international fare displays, current travel entry documentation and health requirements.

• Prerequisites: TRV2209

• Co-requisites: TRV2220 

• TRV2251

• Niche and Group Travel

• Specialty or niche travel refers to tourism products and experiences that appeal to a small but often dedicated market. Students are introduced to products, markets and companies that specialize in this tourism sector. Students identify and organize elements of special interest and incentive travel, using examples from Canada and international locations. Students explore topics, such as cultural identity, key customer motivators, attitudes, costing and the characteristics of group travel. 

• TRV2253

• Introduction toTourism Marketing

• Marketing is vital to the success of all hospitality and tourism businesses and organizations. Students are introduced to concepts and definitions, including marketing research, the marketing mix, branding, consumer travel trends and unique aspects of the tourism industry. Students are also introduced to marketing strategies and opportunities in the context of social media and web based applications with the end result equating to positive customer service, sales growth and, ultimately, profit. 

Choose one from equivalencies:

• GED0224

• General Education Elective

• Visit the general education electives site for details about how to select these courses.

• Students choose one course, from a group of general education electives, which meets one of the following five theme requirements: Arts in Society, Civic Life, Social and Cultural Understanding, Personal Understanding, and Science and Technology.

• Equivalencies: ENV0002 or FIN2300 or GED5002 or GED5004 or GED5005 or GED5009 or GED5200 or GED5300 or GED6022 or GEN1001 or GEN1957 or GEN2003 or GEN2007 or GEN2009 or HIS2000 or LIB1982 or PSI1702 or SOC2003 or DSN2001 

Level: 03

• GEO1724

• Exploring Geography - Europe and Africa

• Travel professionals require an in-depth knowledge of the popular tourist destinations in Europe, Africa and the Middle East. Students acquire the knowledge and research skills to promote tourism products and services while providing positive customer experiences for the Canadian traveler. An overview of the social, political, cultural, economic and geographic background of the countries is enhanced through lectures, discussions, workshops and exercises using appropriate technologies. 

• TRV2215

• The World of Cruises

• Cruise ship travel is a prevalent and evolving industry. Students apply product knowledge, marketing concepts, sales and customer service strategies to identify market trends within the industry and to promote cruise travel. Through participating in a group cruise line pitch assignment, case studies and digital activities, students gain an advanced level of understanding of the cruise industry and current trends. Emphasis is placed on the knowledge of terminology, onboard activities, shore excursions, accommodation options, the terms and conditions of sale, pricing components and cruise line environmental stewardship policies. 

• TRV2230

• Computer Reservations III

• Clients in the travel industry require accurate fare information for international flights. Students use SMARTPOINT by TRAVELPORT in a real-world environment to apply travel transactions. Students use airline reservations skills to ensure client satisfaction and promote a positive customer experience. Case study exercises ensure effective and efficient operations as well as development and promotion of tourism products and services.

• Prerequisites: TRV2220 

• TRV2232

• Sales and Customer Service

• Sales and customer service form the foundation of delivering effective tourism and travel knowledge, products and services. Adhering to organizational expectations, students apply professional techniques to ensure a successful sales cycle. Students develop product knowledge and identify trends in the travel and tourism industry to address customer needs to promote sales, through lectures and the use of appropriate technologies. Workshops, case studies, in-class discussions and role-play allow students to practice customer service skills while adhering to ethical standards and best practice policies. Emphasis is placed on controlling the sale, customer's objections, closing the sale and follow-up. 

• TRV2252

• International Airline Systems

• The connectivity provided by international airlines facilitates the fast-growing global tourism industry. Students examine the fundamentals for pricing international journeys, interpreting constructed fares and decoding electronic ticket data to deliver excellent customer service and solutions. Through case study analyses, discussions and industry training courses, students gain an understanding of the major international carriers and alliances to promote and sell tourism products, services and customer experiences. Emphasis is placed on transatlantic and transpacific routes, fare structures to Europe, Middle East, Asia and South Pacific.

• Prerequisites: TRV2227 

Level: 04

• FLD0004

• Field Placement: Tourism

• Students gain practical business experience in an industry-related field placement. This field placement is a component of Travel Simulation Services (TRV2218). Students are responsible for securing their own industry placement.

• Co-requisites: TRV2218 

• GEO1729

• Geography - Asia and Oceania

• Cultural understanding and appreciation are developed through the study of the diverse areas of Oceania and Asia. Knowledge and research skills gained allow the student to provide accurate advice about these regions. Social, political, cultural, religious, economic, and geographic information is presented for analysis and application. 

• HOS2255

• Wine, Food and Culture

• An understanding of culture can be discovered by exploring eating and drinking customs. Students experience a virtual global tour, exploring culture, history and traditions through the lens of wine and food. Students acquire a sense of the customs of their culture and those of others. Through comparison, observation, discussion, and reflection, students discover something found in all cultures: the importance of food and drink. 

• TOU2210

• Introduction to Conferences and Event Management

• Events and conferences have flourished and are directly impacting the hospitality and tourism industry. Conferences and events require careful planning, promotion and budgeting to ensure their success and customer satisfaction. With focus on various types of events and their economic impact on the tourism industry, students apply risk management strategies, and budgeting in compliance with regulations and standards, to plan, promote and execute a successful event. Through group projects and presentations students design an event business plan that includes an event description, goals and objectives, target audience, key messaging/themes, strategies/tactics, geographic scope and resources

• TOU2212

• Tourism Entrepreneurship

• In the coming years, the economic drivers for growth in the tourism industry must be fostered and anchored in entrepreneurship. Succeeding in a competitive business landscape requires targeted skill development aimed at achieving a heightened awareness of opportunities in the delivery of tourism products and services. Students distinguish between corporate entrepreneurship and traditional entrepreneurship, and how they might participate in each. Incorporating financial skills and knowledge of corporate social responsibility to support business strategies allows students to respond to industry and organizational trends. Students work individually and in a team-based environment using case studies and project-based assignments designed to sharpen their entrepreneurial skills. 

• TRV2218

• Travel Simulation Services

• Leadership and management skills are essential to address emerging trends in the tourism and travel industry in order to deliver professional sales and customer experiences. In compliance with organizational and industry standards, students gain the opportunity to apply theoretical knowledge to practical situations. Students use sales skills, marketing knowledge, problem solving skills and business principles while adhering to sustainable best practices for the tourism and travel sectors. This is achieved through individual and team-based learning while contributing to an assignment.

• Prerequisites: TRV2230

• Co-requisites: FLD0004 

• TRV2295

• The Global Traveller

• In the global travel and tourism industry, customized vacations are an emerging international trend. Fully independent tours (FIT) are developed to meet client needs within industry standards. Students compile product knowledge of ski vacations, world-wide rail products, car leasing and European tour components into personalized vacations. Tourism trends and issues are evaluated through the use of technology and classroom discussions with industry professionals. 

• TRV2440

• Computer Reservations IV

• Corporate clients in the travel industry require fare, hotel and car rental information to meet their travel needs. Students use SMARTPOINT by TRAVELPORT in a real-world environment to apply travel transactions. Through building company profiles and booking flight, car and hotel components, students gain the knowledge to promote and sell tourism products. Practice in a laboratory environment focuses on providing excellent customer service and acquiring the skills required to succeed in a corporate travel environment.

• Prerequisites: TRV2230